Help & Support

Frequently Asked Questions

Find quick answers to common questions regarding ordering, cart actions, wishlist features, tracking, and contacting GenZdukan.

How can I place an order?

Browse our catalog on the homepage or Shop section, select a product to view details, choose your desired option, and click Add to Cart or Buy Now to follow the quick checkout process.

What is the difference between Buy Now and Add to Cart?

Buy Now adds the product to your cart and opens the order review / checkout page immediately so you can complete your purchase.

Add to Cart adds the product to your cart while navigating to the Cart page, allowing you to continue browsing or manage multiple items before proceeding to checkout.

Can I add products to my Wishlist?

Yes! You can click the heart icon on any product card or product details page to save your favorite items directly to your personal Wishlist.

Can I remove products from my Wishlist?

Yes. You can toggle the heart icon off on product cards or click the Remove button on the Wishlist page to manage your saved items.

Can I add Wishlist products to Cart?

Yes. On your Wishlist page, each product has an Add to Cart button so you can easily transfer saved items to your cart whenever you are ready.

How can I track my order?

You will receive instant SMS and WhatsApp/email tracking updates for your order as soon as it is processed and dispatched by our team.

Can I contact GenZdukan?

Yes! You can reach out to our customer support team directly:

Email: genzdukan01@gmail.com
Phone: +92 344 6148535

You can also submit a message via our Contact Us page.